Recording file status is incorrect

API and Webhooks
1

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Description
I’m using the API to serve download links of recording files.
before showing the download url I check if the recording_file.status is completed
but sometimes when I try to download the file I’m getting this error message:

This recording is still being processed. Please come back to this page in a few minutes. (3,301)

Error
This recording is still being processed. Please come back to this page in a few minutes. (3,301)

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?
/v2/users/me/recordings

How To Reproduce (If applicable)
Steps to reproduce the behavior:
(this doesn’t happen every time)

  1. Record a zoom session to the cloud
  2. Fetch it from the API, if the status is completed, get download url
  3. Status is completed but the file downloaded is an html with the error above

Screenshots (If applicable)

Additional context
Add any other context about the problem here.

2

Interesting @nadav1 , there must be some sort of lag. Are you able to download now?

Gianni

3

The download is usually available after 5-10 minutes but the status is “completed” throughout all this time, even when the video isn’t actually available

4

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