Before Creating a New Topic:
If you’re experiencing unexpected API/Zoom API Events (webhooks) behavior please search the forum with relevant keywords (e.x. error message) and follow the guidance outlined in those posts. Please also leverage the following support links:
- Zoom Developer Changelog for Dev Product Changes: https://marketplace.zoom.us/docs/guides/stay-up-to-date/changelog/
- General Troubleshooting: Support
- To Submit a Ticket for Unexpected API/Zoom API Events Behavior: Official Zoom Support | Help Center
- For General & Integrations Related Guidance: https://community.zoom.com/
- For Troubleshooting Webhooks: Guide: "We Are Not Receiving Webhooks As Expected" -- Here's What to Do! - #2
Format Your New Topic as Follows:
API Endpoint(s) and/or Zoom API Event(s)
- Webhook event - “recording.transcript_completed”
Description
*We have initiated meeting from our platform via zoom rest api and also have a webhook implementation for listening different events of a meeting like - meeting.started, meeting.summary_completed, recording.transcript_completed.
Error?
*When we have initiated meeting and also started meeting as a host then we get to see all the options like summary, recording etc. Now when we do not record meeting and enable generate summary for the same while being host then even though post meeting ended we get webhook event “meeting.summary_completed” but we do not get webhook event “recording.transcript_completed”. At the same time if i login into zoom web portal using same credentials, we could see transcript generated. So even though in zoom web we can see the transcript generated but we do not receive webhook event for “recording.transcript_completed”.
NOTE
*When we record the meeting then we are getting “recording.transcript_completed”, along with “recording.completed”.
How To Reproduce
Steps to reproduce the behavior:
*1. We hit create meeting api and as a response we get a meeting link.
*2. Using meeting link we then join the meeting as a host.
*3. Then we click on generate summary only.
*4. End the meeting for All.
*5. We starts seeing all the events configured in zoom webhook for the same account, but “recording.transcript_completed” does not comes up.