Recording.transcript_completed event is not firing

[gianni.zoom (Gianni)]

Hi @harkunal can you verify that transcription is turned on within your portal settings? Please confirm by reviewing how to enable them: Using audio transcription for cloud recordings

Please let me know if you see the cloud recording transcript available in the portal as well. Note that this is different from Zoom AI Companion transcript: Accessing meeting transcripts for Meeting Summary with AI Companion

AI Companion transcripts can be accessed like this:

Unable to access AI companion transcripts from API using /meetings/{encoded-UUID}/transcript

Thanks @elisa.zoom you gave us the clue needed to solve the issue. We had already been testing with the scheduled UUID but that was not working as mentioned. After some testing though, we’ve confirmed that the issue stems from Zoom returning two different UUIDs for scheduled and past meetings: Scheduled meeting UUID Returned by GET /v2/meetings/{meetingId}. Stable for the scheduled/series definition of the meeting. Does not resolve transcripts. Instance (past meeting) UUID G…