Hello,
I recorded an important seminar last night using the Zoom Desktop App on my laptop. The seminar ran through the night, so I set Zoom to record so I could review it in the morning. I ensured the following before leaving Zoom running:
- The default recording folder was correctly set.
- My laptop’s sleep settings were turned off.
- The Zoom app showed the recording status (red dot) at the top of the screen throughout the session.
This morning, I discovered that no recording file was created or saved. I have taken the following steps to locate or recover the recording:
- Searched my laptop for temporary files, including
.zoomand__zoom__, but found nothing. - Checked the default Zoom recording folder, which is empty.
- Opened the Zoom Desktop App and checked under Recordings, but the session is not listed.
- Logged into the Zoom Web Portal and looked under Recordings, but nothing appears there either.
- Used a file recovery tool (Recuva) to scan my laptop, but no Zoom files were recovered.
The recording was vital to my business, and I am unsure what went wrong since the recording indicator was active throughout the meeting. Is there any way to recover the file or determine why it wasn’t saved?
I would appreciate assistance with this matter.