I have previously had one account whitelisted. But cannot get any more whitelisted as the form is a one time use. How do I get multiple accounts whitelisted? We have around 10 different people using zoom, all of which need whitelisting.
When is this reCapture going to be controlled via an option declaration? I’ve never encountered the forcing of a reCapture on an api before. AWS use secret, keys, and also ip whitelisting. Can’t you go down that route? Developers could manage the ip’s within their account.
Hi @tommy, can you please deactivate reCaptcha for my account?
I’ve filled up the form a couple days ago, and we are having issues with the captcha in production. I would like to get that deactivated for my acount as soon as possible.
I need help with registration https://uh.ac.pa/webinar-ley-emprendimiento/ When a user tries to register, the recaptcha appears but even though the user writes it correctly, it doesn`t works. ¿What can I do?
@tommy when you say “disabled by default”, does this mean it can be disabled indefinitely regardless of the number of passcode attempts ?
Based on the OP’s original issue, I also only see a modal with “Cancel” or “Continue” and clicking on “Continue” doesn’t do anything other than go through the join meeting workflow again. I have no option to solve a captcha
Thank you for reaching out to the Zoom Developer Forum. What version of the Web SDK are you using when you see this issue? Are you able to provide steps to reproduce the issue?
Thank you for reaching out to the Zoom Developer Forum. Please try testing with the latest version of the Sample Web App (1.9.7) and let me know if you are seeing the issue there too.
By default, reCaptcha should be disabled. It should only be triggered when there are a high number of failed passcode attempts from one device. We used to have a process to disable the reCaptcha prompt but because this happens by default now I’m not sure if that’s still possible. I’ll check with my team.
If you’re seeing it even when you don’t fail many passcode attempts, that’s something that we should investigate so that you don’t encounter this issue going forward and are still able to rely on the security provided by reCaptcha.
How often are you seeing the reCaptcha displayed? Are there many users testing your application at one time?
My understanding is that it would relate to the IP address that the failures are coming from. Therefore, if all users are under a VPN (or somehow using the same public IP) that could be why they all see a reCaptcha prompt.