Salesforce sync with Zoom

App Marketplace
1

Hi,

I completed with Zoom to SF integration in my org as per documentation Installing the Zoom App in Salesforce - Installation - Salesforce , unfortunately when I logged into zoom portal and schedule a webinar nothing been created in SF. There are no errors . I feel some is missing but what exactly no idea.
I’ve connected an APP trough jwt type all api keys are properly set.
When I go to Zoom Webinars no records there no sync
Thank you in advance.

2

Hi @ramik.allakhverdiev,

Thank you for reaching out about this—as a first step, can you confirm that you meet the following prerequisites for this integration?

  • Zoom account with Webinar license.
  • Salesforce domain for Salesforce Lightning.
  • The Salesforce administrator has configured Zoom Webinar Settings in Salesforce

Additionally, confirm that the email address associated with Zoom and Salesforce accounts have the equivalent of admin privileges.

Thanks,
Will

3

Hi Will,

  1. Zoom account with Webinar license - checked
  2. Salesforce domain for Salesforce Lightning - checked
  3. The Salesforce administrator has configured Zoom Webinar Settings in Salesforce - checked
    Could you please clarify the email which is in use for Zoom also should be logged in Salesforce I mean with the same email?
    Thank you.
4

Hi @ramik.allakhverdiev,

Thank you for checking these points.

Regarding point 3, I meant that the admin on the salesforce account should also be an admin in Zoom.

If you’re still having trouble syncing meetings, can I kindly ask that you submit a ticket with us here, and include the following details:

  • Zoom account ID
  • Email address associated with admins in Zoom and Salesforce
  • Example Meeting ID

This will help our team to further assist.

Thanks,
Will