Some users (but not all) getting an invalid redirect message

App Marketplace
1

Description
A small percentage of users are getting an invalid redirect message. The redirect URL is correct though and works for the majority of users.

Error
“Invalid redirect: https://app.paperbell.com/provider/zoom_accounts/new (4,700)”

Which App?
Paperbell - App Marketplace

How To Reproduce (If applicable)
I can’t reproduce, but some users are getting this message 100% of the time. Message me for their account emails.

2

Hey @chris9 ,

Sorry to hear you are experiencing this issue.

Can I ask if you are using dynamic redirect urls? Also, is the error being thrown on step 1. or step 2. of the OAuth flow?

Thanks,
Tommy

3

Hi Tommy! We’re not using dynamic redirect URLs. I don’t know if it’s being thrown on step 1 or step 2 - the user reports aren’t specific enough.

One of the users just created a new account and that worked fine though. So it seems to be a problem with some subset of user accounts.

4

Hey @chris9 ,

If you could test this and see if you can reproduce the issue, that would help us debug it.

Please also provide screenshots if you can.

Thanks,
Tommy