Sound lag when using Web sdk

We have integrated Zoom with a custom software made by https://www.myclassboard.com/ & they have integrated the platform using web sdk, apart from issue of having limited set of functionalities we are not able to conduct meetings as there is a consistent lag in audio transmission between host & participants. This issue does not happen when Zoom native software is used.

Are others also facing same issues ? is there any clarity / solution to this ?

2 Likes

Same issue for me also

Hey @ramya, @vcadmin,

So we can investigate, can you both please provide:

  1. Version of the Web SDK you are using
  2. The Local or CDN method?
  3. Browser and browser version
  4. Device and device version

Thanks,
Tommy