Voice/audio lagging issue on Web SDK 2.1.1

Meeting SDK Web
1

Description
We have updated latest web SDK 2.1.1 version. When we tried there is voice/audio lagging issue was reported by all participants.

Could you please check about voice/audio lagging issue?

Which Web Meeting SDK version?
2.1.1 version

Device (please complete the following information):

  • Method: CDN
  • Device: Laptop, Mobile
  • Browser: Chrome, Firefox
  • Browser Version: 96.0.4664.110 (Official Build) (64-bit)
2

Hi @vinayak.katwe ,

Thank you for sharing. Was this an isolated issue or happened over multiple instances? Did you see any console errors?

If it has just been one instance, can you try creating another test meeting and joining in the same/similar ways as previous participants?

Gianni

3

Hi @vinayak.katwe ,

I am actually seeing a few other customers share, I will inquire further. Could you please share the webinar/meeting id(s) where you experienced the sound/video lag?

Thank you,
Gianni

4

Hi @gianni.zoom,

Thank you for your quick response.
We have did testing on single instance only and there was not any console errors.

Yes, we have tried multiple meetings with same and other participants to check whether this was network/instance related problem or causing different parameters. But as we observed from infrastructure point of view we didn’t seen any issues.

Can you please share your email address, I will share meeting id(s) on same?

Thanks,
Vinayak

5

Hi @vinayak.katwe ,

I just sent you a private message so you can share that info easily there.

Thank you,
Gianni

6

Hello @gianni.zoom,

Any update around this? Could you please share and it will be helpful if you can take it as on priority?

Thanks,
Vinayak

7

For any future inquiries for DA’s to reference, the ticket number is ZSEE-3669. This is an ongoing troubleshoot.

8

Do we have any update on this?

9

Hi @vinayak.katwe , I’ve followed up with 2 different service engineers on the team who supports with this and it seems like they may be backed up. The ticket is ZOOM-340516 as I shared in that message. Can you try updating to the latest version of the Web SDK since there’s been a new release, and see if that fixes the issue? If it doesn’t please share those details and I’ll add it to your ticket.

Thank you,
Gianni

10

The ticket is not resolved yet.

11

Yes, @vinayak.katwe , I asked you to please provide a few time slots that were not short notice for our engineers in our message a few days ago. Please also be aware that Saturday and Sunday are outside of our working hours so we may not be able to accommodate Monday meetings that you notify us about during that time.

Thank you so much,
Gianni

12

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