Meeting SDK Type and Version
We are running a custom client-side integration using the Web SDK, version
On 2023/10/10 between 1-2 PM (Tokyo, GMT+9), many of our meetings were suddenly not joinable. Before 1 PM, meetings worked exactly as expected. Between 1-2 PM, joining a meeting virtually always failed with “failed to join” errors in the browser log. Sometime towards 2 PM, the exact same meetings suddenly became joinable again.
The code in question was deployed days ago to a staging environment, undergone extensive testing, and has not otherwise been touched since. I also used it that morning to join events successfully, but joining failed in the previously mentioned hours, only to recover functionality, without any action on our part.
Why did our events suddenly become unjoinable, then become joinable again as usual? Should we expect this to happen periodically with the Zoom Meeting API and Web SDK?
The log message in Chrome developer console was just that joining the meeting had failed.
- I checked my internet connection at the time and it was stable. I was also in a non-Zoom video meeting in that time, so it wasn’t intermittently connecting/disconnecting.
- I checked the Zoom status page but no incidents or service degradation was reported in that time period.
- I had other users try to join meetings, and they also failed similarly. Everyone was able to join meetings again around the same time afterwards.