Summary and Transcript Events Not Triggering in Event Subscription

API and Webhooks Meetings
1

I am experiencing an issue with the following webhook events not being triggered even after being added in the zoom production published application in the Event Subscription section.
Events:

  • meeting.summary_completed
  • recording.transcript_completed

What has already been tested:

  • I have already created Event Subscription with recording.completed event in zoom app market place.
  • Added the meeting.summary_completed and recording.transcript_completed events in the Event Subscription via the Zoom App configuration.
  • Verified the subscription is enabled and properly configured with the correct endpoint URL.

Expected Behaviour:

  • Upon the availablity of the transcript and summary file the configured web hook endpoint should be triggered with the payload of the event notification.

Current Behaviour:

  • Neither of the 2 webhook endpoint meeting.summary_completed and recording.transcript_completed are being triggered to be logged.

Additional Information and Questions for the current behaviour:

  • App is already production published currently
  • After adding new webhook events under the Event Subscription, is it required to resubmit the zoom application for review ?
    If YES, the resubmit is necessary
  • How much time will be required to review the newly added events and complete the flow ?
  • During the review process will the existing webhook endpoints (in our case recording.completed) will continue to work ?
    If No, its not required
  • Why the newly added webhook endpoints are not being triggered?
  • Are there additional settings or permissions required to ensure these events work correctly?
2

Hey @zBackup,

  • After adding new webhook events under the Event Subscription, is it required to resubmit the zoom application for review ?

Yes, when making changes to your app, resubmission is required for those changes to take affect in your production app.

If YES, the resubmit is necessary

  • How much time will be required to review the newly added events and complete the flow ?

The time can vary but in our experience this depends on the scope of the changes/new functionality you’re adding. If it’s only specific webhook events, as long as you provide clear guidance on how to test the new functionality, it should be significantly shorter than your initial submission approval.

  • During the review process will the existing webhook endpoints (in our case recording.completed) will continue to work ?

As you’re getting your app re-approved, you should use the Development Zoom SDK credentials in the test environment provided to the reviewer. Your Production app credentials will continue working as they are now.

Then once you get your new submission approved, keep in mind that existing users may have to reauthorize your app in order to use the newly added functionality (webhooks in your case).

If No, its not required

  • Why the newly added webhook endpoints are not being triggered?
  • Are there additional settings or permissions required to ensure these events work correctly?

The webhooks will begin being sent to your production app once the resubmission is approved. With that said, you should be able to test this internally with your development credentials.

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