Testing plan failing due to error not related to our app

Hello, In my review of the app, when the testing plan the app threw an error, but checking the code is not our fault at all

I resume the flow of the connection process

after you put the email and Zoom host key you are redirected to Zoom page for the process, until there all is normal

but when the page is redirected, we have a internal process that get if user has a licensed account or not because our app has options of generating meeting reports and cloud recording that only are available is account connected is licensed, we use the user:read:user scope for that.

The problem is when the page redirects after doing the connection with your account for following the test plan, our code has a validation that if the response is a successful code, then we update some values of database, and if not log the error with the reason phrase, and cheking the logs it says the “Error fetching users info: forbidden”

being the “forbidden” the response message of the Zoom API, what could I make here?

Hi @people
Thanks for reaching out to us and welcome to the Zoom Developer Forum.
could you specify what endpoint are you calling when getting this error?

api.zoom.us/v2/users/{ZoomAccountEmail}

when doing connection with develop Zoom account: people@crehana.com works with no problem, but when the testing team use other mail, the API returned forbidden

Hi @people
If the app is in development, the user testing this app needs to be part of the same account of the user who created the app