The meeting invites when scheduled externally either from Outlook or Zoom App is not flowing into the Zoom Meeting record created in Salesforce

API and Webhooks Meetings
1

Issue:
We recently installed the “Zoom for Lightning” application from Salesforce AppExchange to have Zoom as a call center.
Besides, as part of our ongoing Proof of Concept (PoC), we did configure and use the Zoom Meetings within the Salesforce lightning application. Having said that, for instance, if the user/organizer is scheduling a meeting externally either from Outlook (Zoom extension) or Zoom application the invites selected aren’t flowing back into the Zoom Meeting record which gets created in Salesforce.

Attached is the screenshot for reference.

image (9)
image (9)2948×1652 441 KB

Errors:
No error messages

Would appreciate your guidance in troubleshooting and resolving this issue.

Thanks,
Sri Kandaraj Manoharan

2

Hi @Sri_Kandaraj ,

This is no a Developer Ecosystem application so I am going to direct you the Support Article and Zoom Community, where there are a few threads about this app. Additionally, here is where you’d submit a support ticket.