This account does not exist

I am trying to implement Video SDK to my VueJS application and got error: This account does not exist or does not belong to you

I have create JWT-app and SDK-app.
I have create Node-JS API to generate signature.
generate code:

const KJUR = require('jsrsasign');
const config = require('../config');

exports.TOKEN = {
  async generateToken(topic, password = "", sessionKey = '', userIdentity = '',) {
    const sdkKey = config.SdkKey; //from my JWT-app
    const sdkSecret = config.SdkSecret; //from my JWT-app

    console.log(`Generate token: ${topic}, ${password}`);

    let signature = "";
    const iat = Math.round(new Date().getTime() / 1000);
    const exp = iat + 60 * 60 * 2;
    // Header
    const oHeader = { alg: "HS256", typ: "JWT" };
    // Payload
    const oPayload = {
      app_key: sdkKey,
      tpc: topic,
      pwd: password,
      user_identity: userIdentity,
      session_key: sessionKey,
    // Sign JWT
    const sHeader = JSON.stringify(oHeader);
    const sPayload = JSON.stringify(oPayload);
    signature = KJUR.jws.JWS.sign("HS256", sHeader, sPayload, sdkSecret);

    return signature;

I will try to use generated signature for join to video session and I got error:
This account does not exist!

Below is the code through which I try to make the join (in VueJS):

async joinToClient(signature) {
  this.sessionName = 'VideoSDK-Test'
  this.userName = '1234ABC'
  this.sessionPasscode= 'VideoSDK'

  client.join(this.sessionName, signature, this.userName, this.sessionPasscode).then((data) => {
  }).catch((error) => {
  client.on("connection-change", (payload) => {
    console.log(payload); = client.getMediaStream();

Which Web Video SDK version?

"@zoom/videosdk": "^1.1.6"

Could you help me pls?
What mistake could I have made?

Hey @Nurkassym,

Thank you for reaching out to the Zoom Developer Forum. When using the Video SDK, you’ll want to create different Zoom Video SDK account with a separate email by navigating to

From there, you can create a Video SDK app type once you log in:

I hope that helps!


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