This recording is still in process. Come back to this page in a few minutes. (3,301)

Meeting SDK Web
1

Description
I have recorded a meeting () , but when I go to view and download it, I get an error advising it’s not available.

Error
This recording is still in process. Come back to this page in a few minutes. (3,301)

Which version?
Desktop 5.7.7 (1105)

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to My Recordings
  2. Scroll down to meeting
  3. See message Processing Recordings (since 9/27)

Screenshots
“Processing Recordings (since 9/27)” Sign in to your account

“This recording is still in process. Come back to this page in a few minutes. (3,301)” Sign in to your account

Device (please complete the following information):

  • Device: Dell Desktop
  • OS: Windows 10 Enterprise
  • Version: 21H1
  • Browser: Chrome
  • Browser Version: Chrome Version v.93.0.4577.82 - 64bits

Additional context
These are fairly crucial client recordings that I need to share by end of day today, so it would be really helpful if the issue could be resolved.

2

Hey @gustavos.luisgustavo ,

Please reach out to support.zoom.us for non Developer Platform issues.

Depending on your meeting length, the recording could take some time to process.

Thanks,
Tommy