Zoom Recording 3,301 Error

[daniel.gayle]

Description
I managed recordings for users who host meetings. From time to time, I remove the recordings from the cloud to free up space. I have seen several recordings from different users that I am not able to playback.

Error
I am receiving an error stating “This recording does not exist. (3,301)”.

Which version?
Chrome Version 87.0.4280.141

To Reproduce(If applicable)
Steps to reproduce the behavior:

1. Go to account management - recording management - search for user
2. Click on recordings
3. See error This recording does not exist. (3,301)

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

• Device: Lenovo Laptop
• OS: 8.1 Pro
• Browser: Chrome

Additional context
Add any other context about the problem here.

[DeveloperBot]

Hey @daniel.gayle

Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question.

Checkout this related thread that may have the answer you are looking for:

Zoom Recording Error 3,301

Please Help! Description I have recorded 2 meetings today (814 8733 3584 and 871 8149 4374) and received the email notifications saying the recordings were processed, but when I go to view them or download them, I get an error advising they’re not available. Error My Recordings from today are saying either: “Prompt This recording does not exist.” “This recording does not exist. (3,301)” Which version? Desktop 5.43 Trying to view recordings using Chrome Browser 86.0.4240.198 To Reproduc…

If this thread did not help, please let us know by replying back here and someone from the Developer Relations team will get back to you shortly.

Thanks,
DeveloperBot

[daniel.gayle]

Hey,

I did not see any resolution on that thread. I only saw that it was resolved by a developer.

[MaxM]

Hey @daniel.gayle,

Thank you for reaching out to the Zoom Developer Forum. As this has to do with the Zoom Web Interface instead of the Web SDK, I recommend reaching out to our Customer Support Team as they will be able to assist you directly.

Thanks,
Max