Timeout on join() - WASM loading issue?

Meeting SDK Web
21

Hey @tommy,

There is no new release for “Web SDK” since 2 months. It is still 1.8.1 version, when that 1.8.2 will be released.

Thanks,
Fayaz

22

Hey @fayazvar.mobile,

We released 1.8.3 which includes the fixes for 1.8.2 over the weekend. You can now upgrade to 1.8.3. :slight_smile:

Thanks,
Tommy

1 Like
23

Hey @tommy,

This release did not solve that timeout issue, even it created more issues now. Now it get hardly connected. It shows now can not connect to Meeting error all the time.

Thanks
Fayaz

24

Hey @fayazvar.mobile,

I am sorry to hear that. May I ask what country you are in so we can check the traffic logs?

Thanks,
Tommy

1 Like
25

Hey @tommy,

The meeting timeout problem is still there,WASM files take time to be available in the browser, it again shows timeout error.

Thanks
Fayaz

26

Hey @fayazvar.mobile,

Thank you for providing additional information. If possible, please also provide the country that you are in so that we can review the traffic logs.

Thanks,
Max

1 Like
27

Hey @MaxM ,

I am testing it from India, but i have to deploy my solution in Middle-East

Thanks
Fayaz

28

Thanks @fayazvar.mobile,

Have you tried upgrading to the latest 1.8.5 version? We have made significant updates. We are also releasing version 1.8.6 this weekend.

If upgrading does not help, can you share which countries in the Middle East have the issue?

-Tommy

1 Like
29

Hey @tommy ,

After the release of 1.8.6 nothing is working. Up to 1.8.3 it was somehow fine. Even tried to downgrade to 1.8.3 that also is showing timeout error.

Thanks
Fayaz

30

Hey @tommy ,

We have deployed our solution in India which uses Web SDK 1.8.6. If we use Portal within India, it works fine but as soon as we use our Portal from Middle East countries, the Audio is not working properly. Audio is breaking and some different schos are coming.

Thanks
Fayaz

31

Hey @fayazvar.mobile,

Thank you for the update. Which countries within the Middle East exhibit this issue? We’ll use that to look into the issue further.

Thanks,
Max

1 Like
32

Hey @MaxM

Issue solved.

Thanks
Fayaz

1 Like
33

Happy to hear you are no longer seeing issues! :slight_smile:

Please let us know if you need help with anything else.

Thanks,
Tommy

34

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