We are developing a web client using js sdk to join meetings. The user of the web client is unable to turn on video and audio even though the Chrome settings are enabled. When she tries to turn them on, gets an error saying they are turned off and can be turned on from the browser’s settings page! Our implementation has the zoom web client embedded in an http page as an iframe (not https). Could this be the problem, the fact that the web client is inside an iframe, embedded within an http page and not an https page?
Hi @rpetrossian,
Yes, that is the issue, Chorme only allows video and audio to work over a HTTPS connection. Also be sure to include the properties iframe allow=“microphone; camera” within your iframe.
Thanks