Unable to See RTMS Scopes (e.g., meeting:read:meeting_transcript) for My General OAuth App

Realtime Media Streams
1

Hi everyone,

I’m trying to build a Zoom General (OAuth) app that uses Realtime Media Streams (RTMS) to receive live meeting transcriptions and forward them to my local application. However, I’m encountering an issue and could use your guidance.

What I’m Trying to Achieve

  • Create a Zoom app that captures real-time meeting transcripts via RTMS.
  • Send the transcript data to my local endpoint (e.g., using ngrok during development).

What I’ve Done So Far

  1. Created a General (OAuth) app in the Zoom Developer Dashboard.
  2. Configured the necessary redirect URLs and OAuth settings.
  3. Went to the Scopes section to add RTMS-related scopes like:
  • meeting:read:meeting_transcript
  • meeting:read:meeting_audio
  • meeting:read:meeting_video
  • meeting:read:meeting_chat
  • meeting:read:meeting_screenshare

But none of these scopes appear. I can’t find the option to enable RTMS or add those granular scopes.

What I Expected

I expected to see an option in the app features like “Add RTMS features” or “Realtime Media Streams”, which would then make the relevant scopes available. However, there is no such option in my app’s UI or features panel.

My Questions for the Community

  • Do I need specific permissions or access (for example, a Developer Pack or special licensing) to enable RTMS features?
  • Is RTMS only available after certain prerequisites are met?
  • Are there known limitations that could prevent these scopes from appearing?
  • Has anyone faced this, and how did you resolve it?

Any help or direction would be greatly appreciated! Thank you in advance.

5 Likes
2

I’m having the same problem. It looks like these scopes have been removed by Zoom, and have disappeared overnight from an app we had in development that used to have meeting:read:meeting_transcript applied to it.

I can no longer find this scope to add it back.

Further, the app is no longer visible in my profile settings to be able to set it to auto start with meetings.

3

Same here it was working in the day but at night it stopped working.
and not even appering in the Zoom apps sections. Have you found any solution I think it is to do some thing with Pro or free plan because currently I am using free teir of zoom.

1 Like
4

Same here. I have an app in BETA, being used by customers and it’s suddenly all gone! The entire thing is gone just like that. Zoom support, can you please help with urgency?

2 Likes
5

same issue we are facing . PLEASE HELP US ON THIS ASAP .

2 Likes
6

We are also facing the same issue right now . Please fix it asap . We are loosing our customers trust .

8

Same problem. It was working till yesterday

1 Like
9

I’m also facing the same issue. The scopes seem to have disapeared.

10

I am getting the same issue.

Is there anyone there to help us.

We have a pro account and will need to test it ASAP.

11

Also getting this issue.

12

no one responding from the zoom team its been a week thats how they are gaining trust at least reply us what is the issue ? and how it can be resolved ?

13

I made the zoom rtms working properly and suddenly this week it broke.

Atleast my boss, understood my concern but what about the other developers

14

Also running into this issue. The RTMS scope options just seemed to disappear overnight. Disappointed by the lack of response from Zoom on this.

1 Like
15

Hey @Mussab @Muhammad13 @gauthambh @ChrisB @pranavgupta21 @Asjad apologies for the inconvenience.

As a first step can you confirm that you have a user managed app and not an admin managed app ?

The RTMS scopes may not be available with an admin managed app.

16

Hi @ojus.zoom - It is a user managed app.

It worked well last week and suddenly stopped working from Monday.

Please enable all the settings required for me to test it out.

17

Hi @all
I am sending DMs to get account related info

18

Replied back to your message Elisa.

Thanks for the support.

2 Likes
19

Was that issue resolved? I have the same issue - what is the problem and resolution?

20

Hi @Bartek
Thank you for reaching out to us.
I will send you a DM. Please follow up accordingly

21

Yeah, Thanks to Zoom Team