Unable to send HD video to Zoom session via ZoomSDKRawDataSender

Description
When an app hosting an SDK is connecting to a meeting (no matter if the meeting is created by SDK or if we join an existing meeting), the web camera is used. In this case the resolution sent is 720p according to the Statistics in the Zoom client.
When the external video source is attached to ZoomSDKRawDataVideoSourceController, the resolution drops to 360p.
Is there any way to send the video raw data in resolution higher than 360p?

Which macOS Meeting SDK version?
5.11.3.9091

To Reproduce
Steps to reproduce the behavior:

  1. Start an app hosting Mac Zoom meeting SDK
  2. Create a meeting
  3. Join to the meeting via the native Zoom client
  4. Open Preferences->Statistics in the Zoom client app
  5. See 720p resolution from an app hosting Zoom SDK
  6. Attach an external video source to ZoomSDKRawDataVideoSourceController
  7. In the Zoom native client statistics, see that the resolution is dropped to 360p

Troubleshooting Routes
To ensure that our app is not leading to an issue, we have implemented a simple video sender in the Sample app coming with Zoom SDK. The result is the same.

Device (please complete the following information):

  • Device: Apple Mac Mini 2020 M1
  • OS: macOS Monterey 12.2

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