Unable to start meeting from a custCreate user

Hi, after creation of meeting by custCreate user, the start_url ask for user and password to join, so the meeting cannot start. What am I missing ?
My account is an account Pro.

no error message

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s?

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. create user with POST - https://api.zoom.us/v2/users with body:
                     "action": "custCreate",
                     "user_info": {
                       "email": "sample_email2@gmail.com",
                       "type": 1,
                       "first_name": "Sample_first",
                       "last_name": "Sample_last"
  1. get the new userId
  2. create meet with POST - https://api.zoom.us/v2/users/{userId}/meetings with body:

{“topic”:“Demo”, “duration”: 30, “settings”:{}

  1. get the start_url and paste url in a clean browser session
  2. click “Avvia riunione” and “Entra dal browser”

Screenshots (If applicable)

Hey @angelo

Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question. :slightly_smiling_face:

Checkout this related thread that may have the answer you are looking for:

If this thread did not help, please let us know by replying back here and someone from the Developer Relations team will get back to you shortly.


this not help me sorry

other info:

I’ve already use "meeting_authentication": false, and doesn’t work

Hi @angelo,

If you’re attempting to use the custCreate action on user creation, this is only supported for accounts on our API Partner plan. Pro plans do not support this action:

If you wish to use this action, please reach out to ISV@zoom.us.


@Will.zoom Hey Will, Why a user created with custCreate cannot host a meeting? Even with StartMeetingParamsWithoutLogin in Android SDK, the SDK joins the meeting and then asks for the password which was no where mentioned in the returned data from the API call?

Hi @Cyndi,

For non-login users (custCreate), you will need to use the start_url to ensure that their host privileges are reflected properly, as this includes a user token that authorizes the host.

If you’re not using the start_url for this or are doing this directly from the Android SDK, please post in this channel: #client-mobile-sdk:android


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