Unable to view own video (preview) during video call on edge/chrome browsers

Meeting SDK Web
1

Hi, I am currently using the web SDK app but I am having a problem viewing myself (preview) during a video call. This happens only in chrome/edge, but it is working perfectly on Firefox.

Additional context: This works during my testing last February and I am not sure if other members of our team did some updates here (how can I view which version are we using? sorry for the noob question!)

Here’s a screenshot anyway:

Chrome/Edge:

image
image1345×819 19 KB

FireFox:

image
image1378×874 63.1 KB

The error on the console:

image
image1375×257 23.4 KB

image
image1377×203 14.4 KB

ps: the blue ones are the domains, sorry for blurring it out! not sure if it’ll helps

2

Hey @dprian,

Thank you for reaching out to the Zoom Developer Forum. I’m happy to help out here!

It looks like you’re running version 1.9.7 (looking at the URLs from the warnings). Have you had a chance to reference the Sample Web App? That’s a good place to start.

Also, make sure that you’ve implemented Web Isolation to use the latest browser APIs on Chrome and resolve some of these performance issues.

Thanks,
Max

3

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