Urgent Inquiry: Zoom Phone Recording on Hubspot

We have a problem on access to zoom phone recording from hubspot.

  1. We use [Hubspot Integration.](https://app.hubspot.com/ecosystem/8310342/marketplace/apps/sales/calling/zoom-phone-for-hubspot-by-zoom-video-communications-605675)

  2. We can acceess recording from zoom → logs

  3. we can not access recording from url in hubspot that is created by Zoom Phone Integration

  4. We also can not access to configuration page of the integration

Would you please tell me how to solve problem ?
Thank you.

Hi @fukutaro.matsumoto
Thanks for reaching out to the Zoom Developer Forum and welcome to our community, I am happy to help here!
Could you please confirm if you are using the following integration:

I think the answer to the question is “Maybe”"
We installed the app to HubSpot from following URL.

In the URL you gave me, It is shown as “Added”.
And I asked my colleague who wants to access the cloud recording to install the app(App Marketplace

I do not understand the deference between that 2 apps.

Hi @fukutaro.matsumoto
Do you have access to this support link?