Hubspot Integration

API and Webhooks
1

Goal:
For every incoming call, we want to save the recording link/url to hubspot.

Can you please review the steps?

  1. Setup a custom endpoint listener
  2. Setup Zoom App
  3. In Zoom webhook - “Call record ending” point to the custom endpoint
  4. Make a call to the zoom phone
  5. Call details should be send to custom listener
  6. In the custom listener, validate all the details
  7. Using postman - create phone call object for contact in hubspot
2

Hi Srinisanthana,

If you parse the webhook event in step 6, you will get the recording URL to download the mp3 file. However, to actually download this file, you need to authenticate to the Zoom download server to actually download the mp3.

So I would recommend the revised step below:

  1. Setup a custom endpoint listener
  2. Setup Zoom App
  3. In Zoom webhook - “Call record ending” point to the custom endpoint
  4. Make a call to the zoom phone
  5. Call details should be send to custom listener
  6. In the custom listener, validate all the details
  7. In custom listener app, using authentication ( JWT or oAuth ) download mp3 file from Zoom cloud.
  8. In custom listener app, create phone call object and mp3 file data to hubspot.

I am not sure in step 8 whether you can upload mp3 data to hubspot as an object. If hubspot doesn’t support this, you will need to host the mp3 files on another web server somewhere that can be used to store the data and you would need to handle authentication to make sure that only authorized users download/access the call recording mp3 file.

3

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