User continuously getting disconnected and having to rejoin

Video SDK Web
1

Description
Session ID: xqcJ7yh1SUGfz5CTj9wRZg==

User: Abby Berg

Meeting dashboard shows her being disconnected/rejoining >20 times during the meeting. Why is this happening? created a rough user experience for the user.

Browser Console Error
The full error message or issue you are running into.

Which Web Video SDK version?
1.12.10

Device (please complete the following information):
Web Browser MicrosoftEdge 130

2

Hey @sam9

Thanks for your feedback.

xqcJ7yh1SUGfz5CTj9wRZg==

We analyzed the logs and found the reason for the reconnection issue is still related to the disconnection from our WebRTC server. We have identified the issue and will fix it in early November.

Thanks
Vic

1 Like