"User does not exist" error while trying to add registrant to a webinar

API and Webhooks
1

Description
I’m trying to add a registrant to a webinar

URL:
https://api.zoom.us/v2/webinars//registrants

Method: POST

Error
{
“code”: 1001,
“message”: “User does not exist: .”
}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
/v2/webinars//registrants

How To Reproduce (If applicable)
1.- URL (POST):
/v2/webinars//registrants
2.- BODY/PAYLOAD:

{
  "email": ,
  "first_name": "",
  "last_name": ""
}

3.- ERROR:

{
    "code": 1001,
    "message": "User does not exist: ."
}

Screenshots (If applicable)

Screen Shot 2021-06-06 at 18.35.37
Screen Shot 2021-06-06 at 18.35.371122×194 15.1 KB

Additional context
I created this webinar with an account that is not the main account, I think that is related with the issue
The main account has the email: ****
The account that was used to create this webinar is: ****

Something weird is that even if I use the email: ****
When I call this endpoint: /v2/users/me
I see **** in the response

Other detail that could be relevant is that I’m able to use other endpoints, for example get the registrants without any issue
URL (GET):
/v2/webinars//registrants

2

Hey @cadeci,

Do you have authentication profiles enabled for this meeting?

If you do, can you try disabling it and see if it works?

Let me know, thanks!
Will

1 Like
3

Yes, that was causing the error
I just changed the option so users don’t need to sign in to Zoom to join de webinar and now the endpoint is working fine

Great!
Thank you

1 Like
4

Hey @cadeci,

I’m glad to hear that Will was able to help! I’ll go ahead and close this topic now but feel free to open a new topic if you encounter any further issues or questions.

Thanks,
Max