User ID from Agent Performance Dataset

API and Webhooks Contact Center
1

Hi everyone,

I’m using the “List historical agent performance dataset data“ for creating a custom report with Zoom Contact Center but, when I look at the user_id from the response body, they are all different from the IDs retrieved using the “List user’s profiles“ endpoint, and I need the ids to link each log with the user’s email. Could someone help me with this?

3

Hi @JorgeTandS ,

Within both return objects, are you finding any matches between “display_name” with “list user profiles” and “user_name” with “List historical agent performance dataset data“? Could you also share screenshots of the mismatched returns, please?