Using access token to download meeting recording not working for one user

[dom_cquence (Domenic)]

API Endpoint(s) and/or Zoom API Event(s)

• https://zoom.us/oauth/token
• /zoom-api/methods/#operation/recordingsList

Description
After a Zoom recording.completed webhook comes in, we download the recording files and process them. For one of our users (starting recently), we have been unable to download the recording as usual. We get the list of the recordings for the meeting, use the oauth/token endpoint to generate a temporary access token, and add that to the downloadUrl to download the recording file. For every other user we’re able to download the recording directly using that link. But for one specific user, the behavior is different – the URL directs us to a webpage where a meeting passcode is required (no error). Is this due to a user setting? We have been unable to reproduce this issue.

Error?
N/A

How To Reproduce
Steps to reproduce the behavior:
(see description above)

[elisa.zoom (Elisa)]

Hi @dom_cquence
Thanks for reaching out to us
It looks like this could be related to that specific user’s settings.
Can you make sure that they have disabled the “Require passcode to access shared cloud recordings”
Settings > Recordings tab.
That could help solve this issue