Virtual Background is still loading pop up (bug?)

Noticed a background loading error when hopping into a new meeting yesterday.

Here’s a rather vague repro here for visibility (see attached):

  • Was using a virtual foreground in the prior meeting I was in
  • Left meeting manually clicking red “end” button
  • Joined a new meeting
  • Saw this pop up: “ virtual background is still loading
  • Clicked “Use Video”
  • backgrounds were removed entirely i.e. naked video (no basic background from the foreground)
  • went back into warmly, and picked a different background
  • foreground appeared again

Is this a Zoom issue or bug that’s on the roadmap to be fixed?

Hi,

Thank you for posting, @alanzhao!For Client support, please submit a request with our support team here:

https://support.zoom.us/hc/en-us

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