Virtual Background on Linux Mint

Video SDK
1

Description
On the Linux Mint Desktop, I’m not able to select a virtual background

Which Desktop Video SDK version?
Zoom Version: 5.6.6 (20278.0524) on Linux Mint

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Click on Settings.
  2. Click on Virtual Background
  3. Click the Plus button
  4. Select a JPG file.
  5. Nothing happens.

I also see a message that says, “A solid color video background is required. Green color is preferred.” I don’t see this message on the Windows desktop client and it works fine there. Is this just a requirement on Linux? I don’t have a green background.

Screenshots

Device (please complete the following information):

  • Device: Samsung Notebook
  • OS:$
    Distributor ID: Linuxmint
    Description: Linux Mint 20
    Release: 20
    Codename: ulyana
    5.8.0-53-generic

Additional context

2

Hi @jcald1

It sounds like you are experiencing an issue with the Zoom client. This forum is meant for developers who are implementing the SDK into their own applications. For help with the Zoom client, please visit the general support page.

Thanks,
Alex

3

Hey @jcald1,

@alexmayo Is correct :slight_smile:

Thanks!
Michael

1 Like