Waiting room is not showing up on website

We integrated zoom into our website and are opening the meeting in a zoom windows client and joining the meeting from the website. Everythingn is working fine, besides the users that join the meeting from the website are not put into the waiting room, but can join the meeting instantly.
We configured the account and the meeting that everyone has to be put into the waiting room until the hosts lets them into the meeting.

Which Web Client SDK version?

Device (please complete the following information):

  • Browser: Firefox and Chrone
  • Browser Version latest

Thats the code we use to open the meetings on the website:
leaveUrl: ‘xxx’,
isSupportAV: true,
success: function() {
signature: xhr.response,
meetingNumber: meetingid,
userName: username,
apiKey: ‘xxx’,
userEmail: useremail,
passWord: meetingpw,
success: (success) => {
error: (error) => {

Hi @f.ketzer,

Thanks for raising this. I can see you’ve already been in touch over email, so I will continue the conversation there.


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