We are using zoom SDK for video calling. We are facing an issue of video coming muted when using Callkit with Pushkit, in the case when device is locked

Hi Team,

We are using zoom SDK for video calling. We are facing an issue of video coming muted when using Callkit with Pushkit, in the case when device is locked.

Version Used => 5.0.24433.0616

Steps to reproduce the behavior:

  1. The device is Locked.
  2. The call comes using Call kit and Pushkit.
  3. The user accepts the call. Call screen with App option and timer comes.
  4. User clicks on the App Icon and app opens.
  5. When the user is joined in the meeting/call, the audio is working but the video is muted.

Smartphone (please complete the following information):

  • iPhone Xr, X, 7Plus
  • OS: iOS 13.5.1, 13.2.2, 12.3

Hi Team,

We are still awaiting your response. As this issue is impacting our live customers who are expecting unmuted video as mentioned in above scenario. We are using paid zoom accounts on both ends.

As mentioned in iOS documentation, I have used the below function to unmute the video, but it is not working in this scenario.

> setMuteVideoWhenJoinMeeting( false )

I read in another thread that Android SDK has the

function askAttendeeStartVideo which prompts the attendee to start the video. Please let me know if there is a similar function in IOS sdk.

Hi @vaibhav.agarwal,

Thanks for the post. Is the video of the host is turned off when the user joins the meeting with CallKit?

Regarding the askAttendeeStartVideo interface, there is an identical interface in iOS, which is: askUserStartVideo(https://zoom.github.io/zoom-sdk-ios/interface_mobile_r_t_c_meeting_service.html#aa4d28c13634f025d6371ea2597163251). Please have a try and see if this works.

Another attempt could be when successfully join the meeting, if the video is turned off, call muteMyVideo to turn on the video(https://zoom.github.io/zoom-sdk-ios/interface_mobile_r_t_c_meeting_service.html#a8c15485a82e33f1858ff2f95c323f288)

Hope this helps. Thanks!