Some additional information on this issue. When a chat message is submitted by one of the participants, a console error is logged for the recipient.
It is throwing a “Uncaught TypeError: a is undefined” at zoom-meeting-1.8.0.min.js:2:1919855. This seems to be a problem with “a.ImportKey” not being set at the time a chat message is sent.
We are also seeing the issue @sales1 described in the 1.8.0 version though I have been unable to see any errors in the console or in the network tab.
Any update on when we can expect a resolution?
Since HIPPA zoom prevents copy and pasting of chat, would that prevent chat from working in the SDK completely because it’s not really possible to fully prevent copy pasting chat?
Hey @sales1, @erichhansen, @sg_dev,
We are still looking into this issue. I will provide an update as soon as we figure out what is causing the chats not to send.
-Tommy
Any updates on this? Can we confirm whether or not it has to do with HIPPA zoom?
@tommy I’m not sure if this is helpful to your investigation but we are also HIPAA enabled. I retested this morning with Web SDK 1.8.1 and this issue is still present. See below screenshot (same meeting but very different chats). The meeting id for this example is.
Hey @erichhansen,
We are still in the process of looking into this. We appreciate your patience! 
Thanks,
Tommy
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Any updates on this? We also have the HIPAA compliant version. With no chat, we might have to switch to another provider.
A clarification on an earlier comment - while we have a BAA in place for HIPAA compliance in our production env, the account we use for testing does not have HIPAA in place. So possibly it is unrelated to HIPAA since I have seen this issue with our test account.
Hey @sales1 , @erichhansen , @b_ting , @brookek , @sg_dev ,
This should be fixed on Jan 10th, this weekend. Please make sure you are on Web SDK 1.8.5 or higher, and have the Private Chat setting turned ON in your Zoom Web Portal settings:
Thanks,
Tommy
Hi,
We are using web SDK for our zoom meeting, we can not connect our webcam and microphone also We can not sent or receive chat messages, can you help us why it sill not work, we have already on private chat form our setting. we can see host video and all other participate video but no one can sent chat messages. only host video display rest of member audio and video not connect.
If we connect through zoom all functions is working in same browser.
Need your support to resolve this issue.
Hey @netservicesindia ,
Please create a new topic here: #client-web-sdk and fill out the post template so we have enough details to help!
Thanks,
Tommy
