Web Zoom API - Chrome issue on change device

API and Webhooks
1

Description
We are using Zoom Web API . but facing issue while using on Chrome browser

Error
Host & Participant on different devices (Participant : Phone chrome browser & Host:PC Chrome browser) , poor audio quality.

Host:

  • Device: [PC]
  • OS: [Win 10]
  • Browser:[Chrome]

Participant:

  • Device: [Mobile]
  • OS: [Andriod]
  • Browser:[Chrome]
2

Hi @social2 ,

What exactly is the issue please? Do you have error logs you can share?

Thanks,
Gianni

3

We are using Web SDK with version 2.3.5 on our platform but we are facing issues when host & participants are on different devices.
Host & Participant on different devices (Participant : Phone chrome browser & Host:PC Chrome browser) , poor audio quality.

4

Hi @social2 ,

Mobile web browsers are not supported with the Web SDK which is likely why you’re experiencing this issue. Can you please have them join from the supported methods outlined here: Zoom Meeting Web SDK

Thank you,
Gianni

5

Hello

We did everything … it is not even supporting Web SDK ( version 2.3.5) on Chrome Browser( version 100 ) either to desktop or mobile device … the audio quality is not good … The voice sounds like mickey mouse voice from participant as well as host side … Kindly take the needful actions on urgent basis

6

Hi @socia2,

Can you please share your chrome browser/SDK logs? Are you receiving specific errors?

Thanks,
Gianni

7

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