webDAV support to pull Help articles

Feature Requests
1

What client wants is to pull in the Zoom Help Center support articles hosted on Zoom server into ServiceNow instance.

Example of Zoom article - https://support.zoom.us/hc/en-us/articles/4403638230925-Getting-started-with-the-Zoom-for-Chrome-PWA

Basically a ServiceNow user should be able to search Zoom articles (publicly available) from within ServiceNow platform and either be able to pull that article or get redirected to the Zoom article hosted on Zoom server.

ServiceNow provides a feature to pull such articles using ‘External Knowledge Source’ functionality in ServiceNow using webDAV protocol. I have done the configuration as per below ServiceNow documentation -

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/sample-ext-cont-integration.html#sample-ext-cont-integration

This doc states that the external source should be WebDAV-compliant. This configuration requires a webDAV URL from the target tenant (Zoom) that allows sharing the public articles with third party clients which in this case is ServiceNow.

Is there a possibility to achieve this.

2

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