Webhook Enabled App with Webhook logs POST to Event Notification Endpoint URL Issue

API and Webhooks
1

Event Notification Endpoint URL not receiving Webhook logs

I have Created a WebHook App that has Event Notifications enabled and the app is Activated.
When i login to my Zoom account i can see the triggers for notification in my Dashboard → Call Logs (Webhook Logs tab). All with status 200.

The issue is that i do not receive anything POSTed on the Event Notification Endpoint URL

When does zoom send the data to the Endpoint URL ? I have Logged the $_REQUEST to handle any GET/POST on the notification URL page but it does not log anything.

What am i missing here ?

2

Hey @cherubchum,

Thanks for reaching out about this. As a first step, can you confirm that your event notification endpoint is publicly accessible and is prepared to return a 200OK response upon receiving payloads? If not, our webhooks can fail silently.

Additionally, which webhook(s) are you testing with? These should be triggered near immediately.

Thanks,
Will

3

Hello Will
Yes the End Point is publicly accessible and it returns 200 Response, Does it need to be 200OK or just 200 ?
I see the logs in the App itself. While i have logged anything sent at Public Endpoint, i do not see any data.

Screenshot 2021-03-18 at 11.32.52 PM
Screenshot 2021-03-18 at 11.32.52 PM1488×1454 184 KB

4

Hi @cherubchum,

Thanks for confirming. A 200 response should be OK. As a next step, can I kindly ask that you email us the following details at developersupport@zoom.us so that we can further investigate?

  • Email address associated with the app you’ve subscribed to webhook events under
  • The URL you’ve provided as the notification url for receiving events

Thanks!
Will

5

I have sent the details requested. Please check.

6

Thanks, @cherubchum! Confirming I’ve received your email and will continue the conversation there. :slight_smile:

Best,
Will

7

I think the issue was how the data was logged. i have now used following method to log any incoming payloads and it does print the data sent by zoom event notification.

 if($json = json_decode(file_get_contents("php://input"), true)) {
     print_r($json);
      $data = $json;
  } else {
      print_r($_POST);
      $data = $_POST;
  }

Thank you will for your help.

8

Ah, I see. Thanks for sharing the solution @cherubchum!

Best,
Will

9

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