Hi, I have recently implemented the Server to Server OAuth API as the JWT one has deprecated. There’s a required webhook validation to be implemented as I needed the events to integrate with my application.
However, there have been 2 instances (Saturday 9pm) whereby I received an email from Zoom saying that my API endpoint is unresponsive.
I checked on my AWS logs and didn’t discover any issues or incoming requests. I went to the Zoom Platform and manually trigger the Validate and it shows the green word Validated.
So, I’m wondering why did it said that the endpoint is unresponsive?
Thanks for reaching out to us and welcome to our community, I am happy to help here!
When you received the email saying that your endpoint was unresponsive, were you still getting events in your endpoint? or did it also stop getting events?
Here is a link to our Docs about the Webhook URL revalidation
It just happened again. I received an email at 9:04pm saying the endpoint is unreachable.
I immediately went to my AWS logs and saw there was a request at 9:03pm and there was a valid response sent out.
I also went to the Zoom App dashboard and saw the warning there, saying it failed one time. I clicked on the Validate button and it got validated. My AWS log also showed end point send out a valid response, similar to the one at 9:03pm.
This is really confusing. Why did Zoom say that is unresponsive when clearly there is a response?
I noticed a similar issue a week or two ago with the WebSockets implementation where for an entire day or two I received zero events and then all of a sudden it just started to work again. I never posted anything about it because WebSockets are marked as “Beta” so I figured it would be some sort of changes you were making on your end, but clearly there was an issue with both WebHooks and WebSockets implementations on Zoom’s side.
Tested with POSTman AND my own C# implementation of WebSockets. Also, at the time, I had also checked your API status page and everything showed operational.
We have disabled your event subscription feature. See “What to do next” for solutions.|
I immediately login to the the Zoom App and click on the validate button and it got validated.
This is extremely frustrating when my API endpoint is running and working and I got to constantly be doing this validation manually.