Webhook requests missing

We have enabled Event subscriptions feature and added webhook endpoints to an existing Zoom app that are created and tested on our infrastructure to receive webhook / meeting updates and webhook / meeting deletion related info.

After several tests on both dev and production environments, no webhook requests were received (we have checked access logs, firewall logs and back-end logs).
Additionally, app’s webhook logs in Zoom App Marketplace > Call Logs are empty.

How To Reproduce
Steps to reproduce the behavior:
1. Create a meeting or webinar (we do this from our app’s back-end, which works well)
2. Change or delete created meeting / webinar and expect to receive a webhook request on endpoints
3. No requests received according to logs

Additional context
Maybe this happens because we didn’t initially use webhooks in our app, but we will appreciate any suggestions.

Hi @architechpro
Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!
Is your app published in the Marketplace?
If so, then you will need to submit it for review again to see the changes reflected in your application.
If not, make sure to authorize the app again in your account to see the webhooks.


Hello Elisa,

First of all, thanks for the reply! Our app have completed review already and Submit button as well as all form elements are disabled (I guess, because the app has already been approved around a year ago). So we are unable to submit it again. Can you please check this on your end? Client ID is yMsbrQgITjuDkuNqBKbVWg

Hi @architechpro just to confirm, did you enabled the Event subcriptions and added the webhooks after your app was published? If so, you will need to submit your app for an update

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