Webhooks not being triggered in development mode/app pre-approval


We are currently testing our Zoom integration during the pre-approval process and are having difficulty with getting Webhooks to trigger.


  • No webhooks are triggered for updated and deleted webinars and there is no way for us to check the logs as the app is in pre-approval process.

Which App Type (OAuth / Chatbot / JWT / Webhook)?

  • We are currently using Webhook with the verification token.

Which Endpoint/s?

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Edit date and time on the webinar and click save. Also try deleting the webinar.
  2. No webhook is triggered or sent to the event notification endpoint URL for both development and production.

Screenshots (If applicable)

Hey @basil,

Have you been able to get any of the webhooks to work?

Are you able to send a test post request to your webhook endpoint url and see if it makes it to your server?


Hi @tommy,

Thanks for your reply. We were able to resolve this by using another account that was part of/under the parent account. However, the webhooks still don’t work for the parent account the integration is in. Is this by design?


Hey @basil,

Glad to hear you got the webhooks working!

What is your app name so I can investigate the parent account issue?