Description
Although the participants actually joined the webinars, I have been successfully receiving the webinar.participant_joined webhook most of the time, and the webinars’ attendee reports shows join time, webinar.participant_joined webhook are sometimes missing.
I have looked into my server logs and also the Webhook Only Logs in App Marketplace, but there were not a log of webinar.participant_joined for the specific webinars. (possibly webinar.participant_joined logs of other webinars are partially missing too. )
Error
webinar.participant_joined webhook are sometimes missing
Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook Only App
Which Endpoint/s?
webinar.participant_joined
Infomation for research
Account number: 54706753
One of the webinars ID: ***********
Time when the webhooks were supposed to be sent: Apr 19, 2020 15:23 ~ 16:00 JST
Screenshots (If applicable)
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Additional context
Add any other context about the problem here.
*This post has been edited to remove any meeting / webinar IDs
I believe I am having the same issue with meeting.participant_joined events. My OAuth app relies on timely webhook events. I’m seeing webhook delays of as little as 3.5 minutes and as large as 30 minutes.
Thanks for your reply.
I’m pretty sure we are sending back 200 response, but I’m not sure if we are still missing some webhooks.
I’ll need to compare all the logs in our side and your side to see if there are missing webhooks.
Can you confirm if it’s working fine or not?
I’m still seeing delays for my webhook events and I’m able to get back to you now with more information.
I added logging a few days ago to track the severity and occurrences of meeting.participant_joined event delays. I measure the delay as the difference between participant object’s “join_time” and the time on my server (both UTC). Below are the results.
This graph shows the maximum (purple line) and average (red line) delay in seconds per timebucket (1 hour) over the last 2 days.
The x-axis time is in Pacific Time. Even just over 2 days I’m starting to see a pattern: the delays occur between 6am and 10am PT. The largest delay is more than 45 minutes.
Note: I don’t log when the time difference is less than 10 seconds. This is why there are gaps in the data.
These measurements are for thousands of events per hour.
I continue to see the same pattern M-F daily of delays up to 45 minutes. The errors occur 6AM-10AM PT every day and include weekends as well (although on weekends the delays are usually in the 100 second range)