webSDK 1.7.4, sound unslable

Meeting SDK Web
1

Meeting ID ***********

Today during meeting some users had multiple sound loss.

Снимок экрана 2020-04-10 в 14.41.47
Снимок экрана 2020-04-10 в 14.41.472116×894 188 KB
Снимок экрана 2020-04-10 в 14.41.56
Снимок экрана 2020-04-10 в 14.41.562042×308 66 KB
Снимок экрана 2020-04-10 в 14.42.57
Снимок экрана 2020-04-10 в 14.42.572086×772 171 KB
Снимок экрана 2020-04-10 в 14.43.12
Снимок экрана 2020-04-10 в 14.43.122088×256 62.3 KB
Снимок экрана 2020-04-10 в 14.43.28
Снимок экрана 2020-04-10 в 14.43.282124×760 162 KB

*This post has been edited to remove any meeting / webinar IDs

2

Hey @reg,

Can you go in more detail? Was their network connection strong?

What are steps to reproduce this?

Thanks,
Tommy

4

The sound just disappears after maybe five minutes.

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5

Thanks for the details @reg, we are looking into this.

-Tommy