WebSDK - Webinar registration enabled failing

Webinars with “Registration” option required are returning an error when joining.

When joining to a webinar having “Registration” setting required and using the Web SDK we get an error from the server with a JSON similar to this one { errorCode: 3099, errorMessage: "0:https://us02web.zoom.us/webinar/register/XXXXXXXX", status: false }. The error code is 3099 and I couldn’t find it in the documentation to know the reason. The problem is that the URL we receive from the server in the response is prepended with 0: and the button “Register” that appears after click in to join is redirecting the user to a wrong url.

Which Web Client SDK version?
1.9.0, tested with 1.9.1 and is failing as well.

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Create a Webinar
  2. Enable “Registration” setting to be required.
  3. Load the webinar in the WebSDK app
  4. Click to join the webinar.
  5. A JsonP request is made and an error is returned with an URL prepended with 0:
  6. Click “Register” button, the user is not properly redirected to Zoom site.

Device (please complete the following information):

  • Browser: Chrome
  • Browser Version 89.0.4389.128 (Official Build) (x86_64)

Hi, @blas.castellano,

Thank you for posting in the Developer Forum. Would you be able to send an email to developersupport@zoom.us with a link to this thread? I’ll troubleshoot this issue from there.

In that email, please include a the JSon response body and a screenshot of the error you are seeing.


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