Hi everyone,
We currently use an on-premise solution that leverages the Zoom Cloud APIs to retrieve the health and status of Zoom Rooms. However, due to API polling limitations and our requirement for near real-time information, we’ve successfully implemented WebSockets to receive notifications when a room (user) is in an active call.
We’re now looking to extend this functionality to include:
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Alert events from Zoom Rooms
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QoS (Quality of Service) statistics for Zoom Room users
According to the documentation I’m referencing (the developer websocket page, which I can’t link here), this should be achievable.
I have added the subscription for alert events and ensured the required Room Read permissions are enabled. However, QoS events do not appear to be available as a subscription option at this time.
Despite having the correct permissions and subscriptions, no alert events are being received by our application. A simple test—such as disconnecting the touch panel from the codec or disconnecting the codec from Zoom—does not trigger any WebSocket alerts.
My questions are:
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Do WebSockets currently support Zoom Room alert events?
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If not, is there a roadmap or timeline for when this functionality (including QoS event support) will be available?
A timely response would be greatly appreciated, as this functionality is mission-critical to our integration.
Thank you!