Transcript file not recieved in webhook payload, event recording.completed

API and Webhooks
1

We are not receiving transcript file in the webhook for event recording.completed.

Meeting number - 936 7658 7244
Host - INDIAN COUNCIL OF APPLIED JYOTISHA
Start Time - Sep 23, 2025 01:57:05 AM

We only received active_speaker and timeline files for this meeting.

2

Hi @software4
Thanks for reaching out to us and welcome back to the Zoom Developer Forum!
Are you still facing this issue?

3

Hi @elisa.zoom ,

Yes, we are still facing this issue. We’ve enabled “Create Audio Transcript” under Advanced Cloud Recording Settings, but we’re not receiving any transcript files in the recording.completed webhooks for any meetings.

Could you please advise if any additional setup or meeting-level action is required to ensure transcripts are generated and included in the webhook?

4

Hi @software4
Thanks for your patience here.
Can you please try using the recording.transcript_completed webhook event

I will run a quick test on my end and will get back to you