Whiteboard API query by user returns code 111800

[gianni.zoom (Gianni)]

Hi @kevter.tgt

@kevter.tgt

I have the exact same error and am wondering what scopes are requested for my query of https://api.zoom.us/v2/whiteboards/first.last%40domain.com (actual email is in place)

{
“code”: 111800,
“message”: “Permission is needed to access this document”
}

The url should be https://api.zoom.us/v2/whiteboards?user_id=jane.doe@email.com

Can you please revise the query parameter set up in the url and try again?

Additionally while you have the correct scopes, the user may not granted actual permission to view the whiteboard. Please see these two support articles for guidance:

Managing Zoom Whiteboard user permissions

Managing Zoom Whiteboard as an administrator