Why is Pre-Approval Required for an Owner / Admin?

App Marketplace
1

Description
I’ve recently had an app published on the Zoom Marketplace. I decided to test the installation flow an additional time on another Zoom Account (not the account that developed the app). This app is an Account-Level app and the intention is to install the application as an Admin/Owner Zoom account. I noticed that when going to the App’s Marketplace Page, even logged in as an owner on the Zoom account, I’m still asked to pre-approve the app before installing.

I couldn’t quite find the right documentation, but shouldn’t this UI allow installation directly without preapproval if I am an owner or an admin? It seems like preapproval restrictions should only apply to regular users?

Which App?

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Navigate to the Marketplace Page for the App as an Account Owner
2

Hi @anayini,

Thanks for reaching out about this!

To clarify, when you say that “even logged in as an owner on the Zoom account, I’m still asked to pre-approve the app”, are you logged into Zoom under the account that owns the App, or are you logged in under a different account?

Unless you’re logged into Zoom under the account that owns the App, it would be expected that you’ll see this pre-approval, even if you’re an Admin on that other Zoom account (assuming the app hasn’t already been installed or pre-approved on that account).

Let me know if this helps to clarify, or if I’m misunderstanding any part of your question!

Best,
Will