API Endpoint(s) and/or Zoom API Event(s) https://zoom.us/oauth/authorize [image] OAuth for user authorized apps The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platfo…

@eng1 does this app have admin scopes and the users trying to install are not admins? also, how many users outside of your account have installed it so far?

we don’t ask for any admin scopes. [CleanShot 2023-08-18 at 07.25.55@2x] We have 13 users connected across almost as many companies/accounts [CleanShot 2023-08-18 at 07.26.26@2x]

@eng1 thanks for the information. I am trying to get to the bottom of this. Is this only happening with one user or any more users who are trying to install the app?

Thank you so much for your help! This is happening with multiple users now. In the first 2 months of being able to share outside our account we never had this problem. Then our ability to share expired, we emailed asking for an extension, it was granted, and now its happening quite a bit. We’ve had…

Any progress here? We’re pretty blocked. We’re working on getting approved for the marketplace too. Do you think this issue is unique to being approved for use outside my account while not published?

@kwaku.nyante @nigel.hughey can you guys help here?

Hello @ojus.zoom @eng1 @atomdevelopers786 taking a look at this now just to confirm were referring to the same App in the screenshot correct? Or are there multiple apps with this issue? Regards, Kwaku

Well it sounds like atomdevelopers786 is also having the problem, but I (OP) only have the one app (xtDqIpX_R0y60BdxGPEwew) which is the one in my screenshot

"You cannot install this app." For some users

API and Webhooks Authentication

atomdevelopers786 (Misha) August 20, 2023, 8:45pm 6

Same issue here, from last 2 months approx. Waiting for a reliable fix.

Topic		Replies	Views
Oauth Error : App cannot be installed outside developer account - but app published API and Webhooks	3	1086	May 15, 2020
Some users are not able to install the application API and Webhooks	3	681	July 16, 2021
Unable to install this app without the developer's account. Please contact the app developer to install. API and Webhooks	2	591	August 30, 2021
Unable to install this app without the developer's account API and Webhooks	14	2330	August 11, 2021
You cannot authorize the app API and Webhooks	71	16317	October 30, 2020

"You cannot install this app." For some users

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