Hey @MMihaylov, @nydreljack, @dawsoneeow95, @communicationsAI, @jithinjoyson1997, @erique.b.mendoza,
For issues with live streaming to Facebook, there can be a few different causes and solutions.
Zoom does not currently support the new Facebook Live Producer feature, so if you see a notification to “try the new Live Producer” feature, please choose Dismiss to continue the live stream with their original streaming service.
Facebook made changes to their streaming service in early 2018 and now prevents some users from live streaming to groups. If you are unable to live stream your webinar to Facebook, you can configure the Facebook Live stream as a custom service as a workaround.
Besides those two limitations, issues with streaming generally occur when trying to start the stream in your web browser. A new live stream can potentially be using older files from the last time you live streamed, so clearing the browser’s cached files often helps. These instructions for Chrome and Firefox show you how to clear the cache.
Note: Clearing the cache will log you out of all websites on that browser, which will require you to log back in to any sites you were previously logged in to.
You can also try using a different browser to live stream. Open a separate browser, log in to Facebook, then copy and paste the link Zoom is currently trying to open in the browser. This should work very similar to clearing the browser cache, if that option is not possible for you.
Setting up the live stream as a custom service may work better than an instant live stream. It takes a bit more time to configure, but can avoid issues, as Facebook is already expecting a live stream.
This should help to resolve the issue. Certainly let me know if you have any further questions or issues.
For issues unrelated to the Zoom API Platform, please reach out to support.zoom.us, they will be able to better assist!