Your browser doesn't support using computer's Audio device, please upgrade your browser to the latest version

Meeting SDK Web
21

Hey @Seethaprasad_Mandike,

Can you please provide a screenshot of the issue and steps to reproduce it?

Thanks,
Tommy

22

Hey @tommy ,

Create a webinar and join from the iPhone/iPad mobile browser (Chrome/Safari/Firebox).

Zoom Webclient Version: 1.7.10

Screenshot:

image
image774×390 23.1 KB

image
image828×1792 93 KB

23

Hey @Seethaprasad_Mandike,

Please see our browser support iOS Safari:

Thanks,
Tommy

24

Hey Tommy, There is no support for IOS device in WebSDK. Is that not a big limitation. It was working earlier and it has stopped in new updates. Without Audio support no one can use the same for Webmeeting

25

Hey @Seethaprasad_Mandike,

I do not believe it was ever supported on iOS Safari. You can still use the call feature as an audio option until we support Computer Audio on iOS Safari with the Web SDK.

Thanks,
Tommy

26

We have tried in all browsers on IOS and it does not work. Message says to Install chrome or edge. I can attach the screen shot of chrome where audio does not work.

Appreciate, if you can tell us which browser it works and we can check and confirm the same

27

Hey @Seethaprasad_Mandike,

The Web SDK does have limited audio support on mobile browsers.

Here is the mobile browser support:

Thanks,
Tommy

28

Hi @tommy, We too also having the same issue as all other above are facing.

We are using the latest version of SDK 1.7.10 and chrome browser. It’s urgent for us, by when we can expect this issue to be fixed. Please let us know.

Capture
Capture1362×583 20.4 KB

29

Hey @neetu,

We are still working on the fix. Once I have a timeline I will you know.

Thanks,
Tommy

30

Hi @tommy , I am facing the same issues here. Do you already have any solutions for this?

zoom_issue
zoom_issue1741×896 56.1 KB

31

Hey @monovzulf,

What browser, browser version, and Web SDK version are you using?

Please provide steps to reproduce the issue.

Also make sure you are serving your site over https.

Thanks,
Tommy

32

we use chrome, and 1.7.8 SDK version. However, we actually solve the problem. Just as you said, it’s about the https thing. Thank you for replying!

1 Like
33

Hey @monovzulf,

Happy to hear you fixed the issue! :slight_smile:

Thanks,
Tommy

34

For those still experiencing this issue, we are releasing a fix in Web SDK version 1.8.5. :slight_smile:

Thanks,
Tommy

35

i am also has same issue

audionasdf
audionasdf1009×530 19.3 KB

36

I am using chrome browser and web sdk

37

Hey @alibunery12345,

Thank you for reaching out to the Zoom Developer Forum. This issue is slated to be fixed in the 1.8.5 release of the Web SDK. We don’t have an ETA but we are pushing to have a release towards the end of the month or in early January.

Let me know if you have any questions.

Thanks,
Max

38

Thank you for your response. We are looking forward for the new release of the SDK.

Cheers

39

Hey @alibunery12345,

Version 1.8.5 is released. Please upgrade and let us know if you experience any issues.

Thanks,
Tommy

40

I’ve upgraded to version 1.8.5
but I’m still facing the same problem with all standard browsers

IMG-20201224-WA0000
IMG-20201224-WA0000768×1024 55.2 KB