Hello, my team and I are developing a chatbot, but we’ve encountered an issue. After creating a campaign on Zoom and using a pre-established chat flow (currently in use), we can’t get our bot functioning. The website is built in WordPress using Elementor. I’ve also taken the web tag provided by Zoom (<script data-apikey="API_KEY" data-env="DATA_ENV" src="*SDK_JS*"></script> ) and pasted it in our Elementor HTML widget and custom code. However, when we access our test webpage, we only hear audio when clicking on the widget. There was one instance where I reached the engagement window’s welcome screen, but we encountered the same errors as before, such as “RangeError: Maximum call stack size” and a few others.
hi @Tajah
Welcome to the forum.
I dont see how you create a chatbox in elementor. How do you create the javascript to authorise make the conversaton with the API.
All the best
John
Hi John,
Thank you, hope you’re having a good day! Regarding Zoom’s side, I created a campaign in Zoom in the campaign management and used the ‘invitation’ section to create my icon and ‘Web chat flow’ to use a existing flow that’s we still use. I’ve been using the SDK javascript from in the ‘Embed Web Tag’ section in Zoom campaign management. I would then paste that into the ‘custom code’ section in elementor and ‘HTML’ widget of the page I’m testing this on.
Ok, well, I would use browser developer tools in the browser and see if there are any errors on in the console.
While there, you could click on the link to the JS that you are referencing to make sure it is coming from Zoom, ok.
Often, with elmentor, the problem will be that the code is just not running. or it is, but is lost within other elements and can not be seen.
I would suggest creating a blank page in elementor to try all of this. I might know elementor better than I know contact centre!!!
all the best
John